Package Inclusion && Exclusion

Includes: 

• Accommodation
• Award-winning Cuisine
• Lawn Club & Pools
• Fitness Centre & Classes
• Entertainment Activities
• Children’s Clubs
• Port Immersion

Excludes: 

• Flights, hotels & transfers (unless you have booked these with us)
• Speciality dining
• Shore excursions
• Onboard drinks & dining packages
• Laundry charges
• Canyon Ranch Spa treatments & packages
• Babysitting service
• Shopping onboard
• Telephone & internet charges
• Onboard tips/gratuities (if you haven’t pre-paid these they will be automatically added to your SeaPass account)
• Travel insurance

Terms & Conditions

1. Payment

Reservations, Fares & Payments:
Currency: All tour fares are payable in U.S. dollars.

Deposit:
A non-refundable $300.00 (USD) deposit per person is required at the time of booking. If reservations are made less than 45 days before departure, full payment must be made at the time of booking.
Final Payment: The balance of your payment is due 45 days prior to departure, otherwise Spring Tour reserves the right to adjust the price of the tour fare according to the booking status and the group air ticket availability and it is also subject to cancellation and the deposit will be forfeited.

Payments received 1-10 days overdue will assess a $50 late fee per invoice, not per person. Bounced checks will assess a $25 fee per check. Installment payments will incur a $20 fee per payment.
If you decide to switch payment types after a deposit has been made, there is no additional fee, but requests must be submitted in writing to our office. Depending on whether you’re switching from check to credit card or vice verse, your invoice will be adjusted the difference if you qualify or no longer qualify for the cash discount rate.
If your final payment has already been charged to your credit card, the transaction cannot be reversed. Therefore, switching payment types is not allowed at that time.
Tour fares are subject to change without prior notice which is beyond the control of Spring Tour.

2. Cancellation

Cancellation & cancellation fee:
Written Notice: Cancellation requests must be submitted to Spring Tour or its agents in writing by mail or fax at the following address:
For E-mail address, please inquire sales person of Spring Tour
Office in Los Angeles:     18558 Gale Ave #262 Season’s Place City of Industry CA, 91748          Fax: 626-363-0889
Office in Salt Lake City:  2825 East Cottonwood Parkway #500 Salt Lake City UT, 84121            Fax: 801-990-3111

Cancellation Fee:

Air Portion:

All Air Portion cancellations, regardless of time to departure date, will be subject to the penalty fees set forth by the Airline cancellation policy (Most air tickets are non-refundable and in some circumstances one could exchange for a later departure date with a processing or date change fee).

Land Portion:

1. Cancellation requests received 60 days prior to the departure will forfeit the non-refundable $300 deposit.
2. Cancellation requests received from 59 days to 45 days prior to the group departure will forfeit 25% of land cost and the deposit.
3. Cancellation requests received from 44 days to 10 days before departure will forfeit 50% of land cost and the deposit.
4. Cancellation requests received from 9 days to 4 days before departure will forfeit 75% of land cost and the deposit.
5. Cancellation requests received within 3 days before departure (including “no shows”) will forfeit 100% of the total tour cost including Airfare. No refunds will be given in such cases.
6. No refunds will be made for the fee of the visa which has been processed and issued. The cancellation to the issued group air ticket will follow the regulation of the airline and any incurred costs or fee from the cancellation of the flight will be applied to the customer who cancelled the tour and Spring Tour will not be responsible for any loss.
7. If your cancellation affects the price of your roommate, such as forcing them to pay a single supplement, we will deduct this amount from your refund prior to your own cancellation fee. If you have not yet paid in full for your tour, you are responsible to send in the difference to cover your roommate’s single supplement.
8. If any guest is not able to continue the trip based on any reason other than Spring Tour’s fault, including but not limited to illness or other health issue of the guest, personal emergent affairs, etc, Spring Tour will not refund any amount paid, even if there is no actual cost occurs.
9. If any guests miss the flight or other transportation arranged by Spring Tour due to his or her own negligent, the guests are responsible to reach the destination at his/her own costs.

Tour Schedule Departure Date Change or the Tour is cancelled:
If the departure groups from Spring Tour have less than 6 people booking, Spring Tour reserves the right to change the departure date or cancel the tour due to less booking. Spring Tour will inform the people who booked the tour 30 day prior to the departure date and the payment received will be refunded back except the fee of the visa which has been processed and issued.

Inquiry Form